Privacy Policy

SB SubZero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

Last Updated: December 2024

Information We Collect

Information You Provide

When you request our services, we may collect:

Name and contact information (phone number, email address)
Service address
Appliance and HVAC system information
Service history and preferences
Payment information

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages viewed and time spent on site
Referring website
Device information

How We Use Your Information

We use collected information to:

Provide and improve our repair services
Schedule and confirm appointments
Process payments
Communicate service updates
Send follow-up and maintenance reminders (with your consent)
Respond to inquiries and provide customer support
Improve our website and services

Information Sharing

We do not sell your personal information. We may share information with:

Service technicians assigned to your repair
Payment processors for transaction handling
Third-party service providers who assist our operations
Law enforcement when legally required

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure.

Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications

Cookies

Our website may use cookies to improve user experience. You can control cookie settings through your browser.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by a revised "Last Updated" date.

Contact Us

For questions about this Privacy Policy, contact us at:

Phone: +1 (914) 999-2313
Email: info@sbsubzero.com